9 things not to have on your Web site
By Jeff Wuorio
When it comes to your company's Web site, there's no shortage
of advice on what you absolutely have to have there.
But little is often said about those elements that should
never see the light of day. And that's too bad, because poor
planning and neglect of your Web site can lead to lost business,
security concerns, slow traffic and other problems.
However, Web site missteps are preventable. Here are nine
items to avoid.
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1. |
Your photo on the home page. It's
true. Many Web experts say that, although your picture
may seem an element of welcome, it can detract from
why the visitor should be there in the first place.
"It's like meeting someone new and — instead of asking
them how they are — saying ‘I'm doing great!'" says
Larina Kase, president of Performance and Success Coaching,
a Philadelphia consulting concern. "Your Web site should
be all about the viewer, not about you. You need to
first get them interested." |
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2. |
Visual (and audio) overkill. This
can take any number of forms. On the one hand, it can
show up as a dizziness-inducing Flash home page or pictures
of everything from clients to your pet ferret. The former
often comes off as little more than a pointless exercise
of technical muscle, the latter a confusing — and potentially
unprofessional — distraction from the business at hand.
Beyond that, overly flashy intros with loud, pulsating
music can take forever to load and cause users to flee.
"Having a highly technical site is a good thing for
some Web sites," says Ruth Atherley, senior partner
at aha creative strategies, a public relations agency
in Richmond, B.C., Canada. "But the technology needs
to be there for a reason," not just to impress people. |
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3. |
Too many confusing menu options.
Granted, you want to offer your visitors a variety of
pages and features. But you should keep your site structure
simple, so that users are not bewildered by too many
possibilities. "Don't have a menu of 20 options to choose
from," Kase advises. "People can hold between five and
nine pieces of information in their memory at once.
Don't exceed this limit or they're going to get overwhelmed
and leave your site." |
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4. |
Information that could lead to privacy or security
breaches. This depends, to some degree, on
the nature of your Web site and business, and perhaps
also on your personal comfort level. But it is imperative
that you review your Web site content for any material
that may lead to security or privacy snafus, as hackers
and spammers are constantly scanning for Web sites that
reveal personal information and the underlying technologies
used on a site.
On a simple level, that may mean keeping employee photos,
e-mail addresses and personal details about them off
the site. On a more detailed level, how you structure
your URLs and even write your "404" error-page messages
could reveal what type of application server or hosted
provider you are using. Those are things you don't want
hackers to know. Even in publishing product information,
Web experts urge you to confine details to what is absolutely
needed to attract and entice customers into buying,
and to not give away the company store.
Have a security expert and perhaps even an attorney
review your site to see if it offers any information
that may be misused were it to fall into the wrong hands.
Better yet, have a security expert on your Web staff,
if possible. |
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5. |
Information that could tip off competitors.
People responsible for programming company
information on Web sites should "think like thieves,"
says at least one Web security expert. That way, they
are less likely to program information that competitors
might steal or use in their own intelligence gathering.
Certain bits of information might seem innocuous on
their own, but when pieced together could reveal more
than you want about your business practices, strategic
partners, corporate clients, and your internal organization.
Again, an outside expert to review your site might be
of value here. |
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6. |
Undue jargon and techno-speak. The
point of most Web sites is to inform potential customers
about what you do and, hopefully, have them grasp why
they need to avail themselves of your product or services.
That's a tough nut when much of the language on your
Web site is overly technical or loaded down with industry
jargon that laypeople can't come close to deciphering.
Keep your copy and content straightforward — if need
be, have a non-expert review it for clarity. Jargon
or "blather" is commonplace on the Internet, notes Shel
Horowitz, copywriter and author of "Principled Profit:
Marketing that Puts People First." But it interferes,
he says, with "the prospect's positive perception of
your honesty, integrity and quality." |
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7. |
Content that makes your business sound too
good to be true. Sure, you're trying to sell
something via your Web site. But marketing content —
including product pitches and customer testimonials
— that boasts and brags more than it informs and interests
people is certain to turn off many a visitor. "Don't
make your Web site an ad. Make it an interactive conversation
with your audience," says Atherley. |
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8. |
Unsupervised chat boards. If you
want a chat area, plan on using a moderator who approves
every submission beforehand. This avoids spam, off-color
comments, potential security breaches, and other headaches. |
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9. |
Bad links and outdated material.
Nothing can mislead or alienate your visitors more than
basic business information and other content that's
obviously outdated or long since irrelevant. Same with
links that send users to error pages. Review your Web
site regularly for content and links that have changed
or gone the way of mood rings and pet rocks. |
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