Dos and don'ts in your search-engine marketing
By Joanna L. Krotz
Not long ago, search-engine marketing was a limited if
promising way to turn up a few sales or leads. How times
have changed.
In recent years, search-engine marketing has seen triple-digit
growth, gaining both more efficient opportunities for marketers
as well as serious steam from millions of users.
The online search industry is expected to reach nearly $7
billion in worldwide revenues by 2007, according to Safa Rashtchy,
senior research analyst for U.S. Bancorp Piper Jaffray. She
sees "search as the most efficient way to find products and
information, and simultaneously the rise of search as the
best way for advertisers to find and acquire customers."
Even so, getting results remains complicated, demanding close
monitoring and measuring. To make the most of marketing through
search engines, here are options to consider as well as five
common mistakes to avoid.
Search engine power
The idea, of course, is that you figure out which keywords
your customers use to search for the products or services
you market and then submit those keywords to search engines
such as MSN Search or Google. When customers input the keywords,
your site is prominently displayed in the results, leading
to better sales or exposure.
One step up from free or organic search-engine marketing
is search-engine optimization. That can include paying to
influence the outcome. The more you bid per keyword, the higher
the engine guarantees to place your site on the results page.
Typically, engines bill on a pay-per-click or cost-per-click
basis. You're charged only if and when a customer clicks on
your link. Pricing varies, depending on keywords and categories.
"Paid search is an incredibly efficient way to bring in sales
leads -- it's the Yellow Pages, classifieds and direct mail
rolled into a single just-in-time pitch," wrote John Battelle,
a business journalism professor at the University of California
at Berkeley, in Business 2.0 magazine.
But you must efficiently outbid your competitors, who also
pay for ranking, or you're throwing away money. The goal is
to pull only customers who want what you sell.
Targeting the results
A recent phenomenon in search-engine optimization is an innovation
variously called relevant paid search, or contextual advertising
or content-targeted advertising. It moves the sponsored link
off the results page and onto sites themselves.
Instead of paying for placement on a results list, you pay
engines to place your listing on pages of content related
to your products. For example, if a user is checking weather
in Miami Beach, he might also see a listing for Miami hotels
or car rentals.
You can now target customers at the very moment they're interested
in learning about the wares and services you market.
Judging success
A judicious combination of these search-engine marketing
tactics can build business in a number of ways. First, figure
out what you're after.
Search-engine marketing can:
| • |
Boost brand profile or gain industry exposure |
| • |
Acquire new customers |
| • |
Increase traffic, which builds advertising or affiliate
revenue |
| • |
Generate leads for follow-up calls |
| • |
Advertise offers or sales |
| • |
Generate publicity |
| • |
Market offline products or events |
| • |
Increase or launch online sales |
Avoid engine trouble
Next, gear up your search-engine marketing campaign, but
avoid these common mistakes.
|
1. |
Killing it with your keywords. "The worst mistake
marketers make is slicing and dicing their keywords
too finely beginning on Day One," says Bob London, whose
marketing consultancy is based in the Washington, D.C.,
area.
For example, London's client Doug Zimmerman heads the
mid-Atlantic franchise for Freedom Boat & Yacht
Club. The company sells time aboard boats. Founded in
1989, FBYC now has 10 locations, four franchises and
1,300 members who each pay $15,000 a year for unlimited
access to boats any time they want one. The only additional
cost is fuel.
Zimmerman budgeted $2,000 for a round of search-engine
optimization tests. "Our keyword program began with
'boats Maryland,' which is one of the states where Freedom
Boat operates," London says. "Once we determine whether
those leads are qualified, we can drive down the cost-per-click
by segmenting, for example, 'boats Maryland rental."
Adding the word "rental," London says, is "a proxy for
those looking for water recreation without commitment."
After spending only $200, London says they've targeted
the right keywords. In this case, with a regional and
high-end niche business, the process was easier.
Mass-market products might take more testing. "Often,
companies use industry buzzwords that their target audience
isn't using," says Stacey Williams of Prominent Placement,
a search-engine marketing consultant based in Atlanta.
She suggests business owners subscribe to Wordtracker.com,
an affordable online tool that can keep you updated
on current keywords. |
|
2. |
Managing it all yourself. "Managing rankings
is a full-time job," says James Korenchen, managing
director for PR at McKee Wallwork Henderson, an interactive
ad agency based in Albuquerque, N.M. Staying on top
of keywords, measuring results and conversions and making
sure search engines deliver on pay-per-click arrangements
takes technical expertise and a lot of time.
You're smart to have your search-engine marketing managed
by an agency, a consultant or an engine's software offerings.
For less than $100 a year, for instance, Microsoft's
Submit It! can recommend keywords, submit to engines
and track your progress. |
|
3. |
Assuming one engine fits all. Relying only on
the big, well-known engines limits your placements.
"The most common mistake is throwing too much money
at one method, one search engine or one message," says
Aaron Keller, at Capsule, a brand development company
in Minneapolis. Instead, budget your money to develop
a distinctive set of messages and use a combination
of search engines to successfully reach customers. |
|
4. |
Giving up too soon. Make sure your expectations
are realistic. Search engines may take up to eight weeks
before listing your site. Paid listings go up more quickly,
but also take time. You'll need to fine-tune the right
package of keywords, engines and pay-per-click or paid
searches. Stay with it and you'll be rewarded. |
|
5. |
Blinded by the site. If your pages aren't optimized
for search engines, all the right keywords in the world
won't get you results. A frequent error is that the
home-page floats, say, because of a splash page or a
recently redesigned page left unlinked to other pages.
If that's the case, the engine won't scan all the relevant
pages.
On the flip side, owners sometimes try to cram too
many keywords onto the home page itself. But, says consultant
Williams, "when a search engine reads hundreds of different
words or phrases on a page, it doesn't know what that
page is really about, and the page won't get ranked
high for anything. It works much better to optimize
all the key pages on a site for one or two different
search terms." Besides submitting keywords, for example,
Submit It! also analyzes your Web site to ensure that
pages are optimized for submission. |
Nowadays, every business must offer anywhere, anytime choices
to customers. And when done right, search-engine marketing
absolutely gets you attention from the online visitors you
want to attract.
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