Dos and don'ts in your search-engine marketing

By Joanna L. Krotz

Not long ago, search-engine marketing was a limited if promising way to turn up a few sales or leads. How times have changed.

In recent years, search-engine marketing has seen triple-digit growth, gaining both more efficient opportunities for marketers as well as serious steam from millions of users.

The online search industry is expected to reach nearly $7 billion in worldwide revenues by 2007, according to Safa Rashtchy, senior research analyst for U.S. Bancorp Piper Jaffray. She sees "search as the most efficient way to find products and information, and simultaneously the rise of search as the best way for advertisers to find and acquire customers."

Even so, getting results remains complicated, demanding close monitoring and measuring. To make the most of marketing through search engines, here are options to consider as well as five common mistakes to avoid.

Search engine power

The idea, of course, is that you figure out which keywords your customers use to search for the products or services you market and then submit those keywords to search engines such as MSN Search or Google. When customers input the keywords, your site is prominently displayed in the results, leading to better sales or exposure.

One step up from free or organic search-engine marketing is search-engine optimization. That can include paying to influence the outcome. The more you bid per keyword, the higher the engine guarantees to place your site on the results page.

Typically, engines bill on a pay-per-click or cost-per-click basis. You're charged only if and when a customer clicks on your link. Pricing varies, depending on keywords and categories. "Paid search is an incredibly efficient way to bring in sales leads -- it's the Yellow Pages, classifieds and direct mail rolled into a single just-in-time pitch," wrote John Battelle, a business journalism professor at the University of California at Berkeley, in Business 2.0 magazine.

But you must efficiently outbid your competitors, who also pay for ranking, or you're throwing away money. The goal is to pull only customers who want what you sell.

Targeting the results

A recent phenomenon in search-engine optimization is an innovation variously called relevant paid search, or contextual advertising or content-targeted advertising. It moves the sponsored link off the results page and onto sites themselves.

Instead of paying for placement on a results list, you pay engines to place your listing on pages of content related to your products. For example, if a user is checking weather in Miami Beach, he might also see a listing for Miami hotels or car rentals.

You can now target customers at the very moment they're interested in learning about the wares and services you market.

Judging success

A judicious combination of these search-engine marketing tactics can build business in a number of ways. First, figure out what you're after.

Search-engine marketing can:

Boost brand profile or gain industry exposure

Acquire new customers

Increase traffic, which builds advertising or affiliate revenue

Generate leads for follow-up calls

Advertise offers or sales

Generate publicity

Market offline products or events

Increase or launch online sales

Avoid engine trouble

Next, gear up your search-engine marketing campaign, but avoid these common mistakes.

1.

Killing it with your keywords. "The worst mistake marketers make is slicing and dicing their keywords too finely beginning on Day One," says Bob London, whose marketing consultancy is based in the Washington, D.C., area.

For example, London's client Doug Zimmerman heads the mid-Atlantic franchise for Freedom Boat & Yacht Club. The company sells time aboard boats. Founded in 1989, FBYC now has 10 locations, four franchises and 1,300 members who each pay $15,000 a year for unlimited access to boats any time they want one. The only additional cost is fuel.

Zimmerman budgeted $2,000 for a round of search-engine optimization tests. "Our keyword program began with 'boats Maryland,' which is one of the states where Freedom Boat operates," London says. "Once we determine whether those leads are qualified, we can drive down the cost-per-click by segmenting, for example, 'boats Maryland rental." Adding the word "rental," London says, is "a proxy for those looking for water recreation without commitment." After spending only $200, London says they've targeted the right keywords. In this case, with a regional and high-end niche business, the process was easier.

Mass-market products might take more testing. "Often, companies use industry buzzwords that their target audience isn't using," says Stacey Williams of Prominent Placement, a search-engine marketing consultant based in Atlanta. She suggests business owners subscribe to Wordtracker.com, an affordable online tool that can keep you updated on current keywords.

2.

Managing it all yourself. "Managing rankings is a full-time job," says James Korenchen, managing director for PR at McKee Wallwork Henderson, an interactive ad agency based in Albuquerque, N.M. Staying on top of keywords, measuring results and conversions and making sure search engines deliver on pay-per-click arrangements takes technical expertise and a lot of time.

You're smart to have your search-engine marketing managed by an agency, a consultant or an engine's software offerings. For less than $100 a year, for instance, Microsoft's Submit It! can recommend keywords, submit to engines and track your progress.

3.

Assuming one engine fits all. Relying only on the big, well-known engines limits your placements. "The most common mistake is throwing too much money at one method, one search engine or one message," says Aaron Keller, at Capsule, a brand development company in Minneapolis. Instead, budget your money to develop a distinctive set of messages and use a combination of search engines to successfully reach customers.

4.

Giving up too soon. Make sure your expectations are realistic. Search engines may take up to eight weeks before listing your site. Paid listings go up more quickly, but also take time. You'll need to fine-tune the right package of keywords, engines and pay-per-click or paid searches. Stay with it and you'll be rewarded.

5.

Blinded by the site. If your pages aren't optimized for search engines, all the right keywords in the world won't get you results. A frequent error is that the home-page floats, say, because of a splash page or a recently redesigned page left unlinked to other pages. If that's the case, the engine won't scan all the relevant pages.

On the flip side, owners sometimes try to cram too many keywords onto the home page itself. But, says consultant Williams, "when a search engine reads hundreds of different words or phrases on a page, it doesn't know what that page is really about, and the page won't get ranked high for anything. It works much better to optimize all the key pages on a site for one or two different search terms." Besides submitting keywords, for example, Submit It! also analyzes your Web site to ensure that pages are optimized for submission.

Nowadays, every business must offer anywhere, anytime choices to customers. And when done right, search-engine marketing absolutely gets you attention from the online visitors you want to attract.


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